PC FAQ - Frequently Asked Questions

[Hibblejaybob]

This FAQ addresses questions for Windows, Mac and Linux versions of 911 Operator.

What languages are supported in 911 Operator?

Full voiceover:
English

Subtitles:
English
French
German
Spanish
Polish
Simplified Chinese
Russian
Japanese
Czech
Korean
Portuguese-Brazil

We might add some other languages in future.
If you want to make some changes in language files, go to StreamingAssets folder and translate English file to your own languages. Name the file as you want and after that press ~ in game to display a console. Enter the code: changelangto_<enter_file_name_here>

Where do I download the game from?

You have to download the Steam client from the website store.steampowered.com and install it.
Sign in by existing account or create new free account.
Search 911 Operator in store and buy the game.
Find 911 Operator in your library and click Install button.
Wait for downloading the game (download time may vary depending on your internet connection speed).
Click play.

The game doesn’t work properly on my computer. Could you help me?

1. Make sure that your computer fulfil minimum system requirements. You can check it on the Steam product page.

2. Go to the Local Low folder:

For Windows users:
C:\Users\{insert_your_Username_here}\AppData\LocalLow\JutsuGames\911 Operator
For Mac users:
/Users/{insert_your_Username_here}/Library/Application Support/JutsuGames/911 Operator/


3. Make back-up copy of Career, FreeGames folders and all .txt and .xml files (it should contain PlayerProfile.xml. DO NOT copy Maps and Screenshot folders.

4. Right click on 911 Operator in Steam Library. Choose properties, after that local files tab and click browse local files button. Open 911_Data and try to find file output_log.txt. If you find it, copy it and attach to the files from step 3.

5. Start the game. Go to options in “Main Menu” of the game and use “Reset Data” button. It’ll delete all your downloaded maps and saves, but it could help in most of the cases.

6. Try to play the game again. If a problem still occur do the next step.

7. Send us a description of the bug to the mail help@jutsugames.com with the files attach of files which you have copied in step 3 and 4. Please add the following info:

Description of a bug
When/Where the bug happen? (Mode of a game, city, taken action. Try to give us enough info to find this bug in game.)
Have you spotted this bug more than once?
What is your operating system? Windows/Mac/Linux
Description of your platform ( CPU model, GPU, amount of RAM etc.)
Screenshot if possible (if you run the game by Steam, you should just press F12; if not you can use PrintScreen button or program like Snipping Tool)

Thank you for every reported bug! Thanks to you we could make our game better. We’ll try to solve the bug as soon as it possible.

I have found a serious bug, where do I report it?

Please follow those steps:
1. Go to the Local Low folder:
For Windows users:
C:\Users\{insert_your_Username_here}\AppData\LocalLow\JutsuGames\911 Operator
For Mac users:
/Users/{insert_your_Username_here}/Library/Application Support/JutsuGames/911 Operator/
For Linux users:
/home/user/{YOUR_USERNAME_HERE}/.config/unity3d/JutsuGames/911 Operator
2. Make a copy of Career, FreeGames folders and all .txt and .xml files (it should contain PlayerProfile.xml. DO NOT copy Maps and Screenshot folders.
3. Right click on 911 Operator in Steam Library. Choose properties, after that local files tab and click browse local files button. Open 911_Data and try to find file output_log.txt. If you find it, copy it and attach to the files from step 2.
4. Send us a description of the bug to the mail help@jutsugames.com with the files attach which you have copied in step 3 and 4. Please add the following info:

Description of a bug
When/Where the bug happen? (Mode of a game, city, taken action. Try to give us enough info to find this bug in game.)
Have you spotted this bug more than once?
What is your operating system? Windows/Mac/Linux
Description of your platform ( CPU model, GPU, amount of RAM etc.)
Screenshot if possible (if you run the game by Steam, you should just press F12; if not you can use PrintScreen button or program like Snipping Tool)

Thank you for every reported bug! Thanks to you we could make our game better. We’ll try to solve the bug as soon as it possible.

I can’t download a map. I got the message: “Sorry, server is not available at this time, please check your internet connection or try again later”.

Check your internet connection.
Check if your firewall or antivirus isn’t preventing 911 Operator from connecting with internet.
Try again later. We’re trying to do whatever we can to provide you access to the server.
However, there could be some breaks in access to the server, because of heavy internet traffic.

Meanwhile, you can try play on already downloaded maps or try to find more popular maps which have been already converted by the server (most issues with downloading maps occurs when you try download the map of city which were never used before by the game and must be converted).

If you can’t download maps in the game at all, please download a file with maps from the campaign mode: http://cdn.jutsugames.com/911maps/911_O ... r_Maps.zip
After extracting the files, please read .txt file called Readme and follow its instructions.